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信息技术办公室

(所有电话必须转到24/7客户服务帮助台)
服务台电话:334-727-8040 |电子邮件:helpdesk@太阳城官网.edu |办公时间:周一至周五上午8点至下午4点30分



欢迎!! The 资讯科技署 (OIT) is the primary information technology (IT) provider on the campus of 太阳城官网. Our mission is to provide IT services that support the mission of the University and provide quality customer service to the university community and guests.

我们如何在IT方面为您提供帮助?


密码重置映像

密码重置

如果您忘记了密码,或者如果
它已经过期了,你无法进入,
请拨打服务台334-727-8040.

  

电子邮件图片

校园电子邮件

如果你不能登录邮箱,或者你
没有收到邮件,请与我们联系
所以我们可以解决您的邮件问题.

  

用于故障排除的放大镜图像

TigerWeb或CANVAS

无法访问你的TigerWeb
或者你的CANVAS账户? 联系
IT服务台,以便我们可以帮助您.

计算机设备图像

电脑或设备

电脑无法启动? 打印机
不打印或不断卡纸?
应用程序不工作? 给我们打电话.

  

垃圾邮件或病毒的小偷图像

垃圾邮件或病毒

系统慢了上来,或者你不小心
点击链接导致系统
停止运转. 立即太阳城官网!!

  

手机图像接入WiFi

校园无线网络

连不上学校的WiFi?
要找出最强的地方
WiFi信号是? 我们可以帮忙.

Image of person with headphones on helping a person over the Internet

新生须知

你是新来的学生吗
第一次? 我们可以给电脑
接入网络的规格.

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有用的资源

我们提供有用的IT信息和
现有学生和教师的资源
工作人员以及有用的链接.

计算机屏幕上变焦或微软团队会话的图像

变焦或MS团队

我得多熟悉一下极速
或微软团队? 让我们展示给你看
如何安排和主持会议.

阅读更多资讯科技资讯


学生在课桌上使用变焦或msteam     学生坐在台阶上使用笔记本电脑     校园网基础设施形象
变焦的基本知识 & 微软团队      校园WiFi注意事项      当前OIT校园项目

变焦是视频通信行业的领导者, tackling unified communications with their cloud platform for video, 音频会议, 协作, 闲谈,聊天, 以及跨所有端点的网络研讨会.

微软团队 is Microsoft’s all-encompassing workstream 协作 plus unified communications platform – combining meetings, 聊天, 调用, 文件共享 with the Office 365 application stack to bring everyone together in a shared workspace.

说到功能, 变焦和Teams都支持在线会议, 聊天, 调用, 屏幕共享, 文件共享. 
    

阅读更多

微软团队 vs 变焦
在一个非常高的层次上, 微软团队 and 变焦 both overlap and compete in the way that they offer a set of services for video conferencing, UC电话. 深入挖掘更细微的特征, UX, 定价, and integrations is how organizations can evaluate trade-offs and make the best decisions as to which platform is the effective fit.

微软团队和变焦的功能
说到功能, 变焦和Teams都支持在线会议, 聊天, 调用, 屏幕共享, 文件共享. The difference between the two is really Microsoft’s integration between Teams and its Office 365 stack. This enables 微软团队 to truly be a one-stop-shop for many organizations. This also allows for seamless 协作, backups, and file search.

然而, going some way to balance out Microsoft’s Office365 integration, 变焦 features a wide-ranging partnership and set of technical integrations.

变焦, 作为一家公司, is a much newer organization in comparison to the behemoth that is Microsoft, 然而,它成功地以其激进的路线图与之竞争, and due to the fact that it doesn’t have to worry about managing (and eventually migrating) a set of legacy on-premises customers.

UX(用户界面)
The user interface and experience are truly where 变焦 excels in the 微软团队 vs 变焦 debate. 变焦 users all rave over its simple interface and the ability to get end-users up and running with little to no training or IT support.

微软团队 poses a bigger challenge as users need to get up to speed on how to interact in different channels. Teams incorporates file sharing and all of the other Office 365 applications baked into Teams. 

Although the full workstream 协作 functionality built into Teams clearly allows it to offer a broader surface area of usage and scenarios than 变焦, this precise value is also in some ways its Achilles heel with respect to onboarding.
   

来源:www.unifysquare.com

学生和教师都需要高绩效, 可靠的学习途径, 个人使用——不管这个地方有多拥挤. In order to do this, campus wireless networks need to deploy the necessary infrastructure.

有能力, reliable WiFi is needed in order to deliver the performance that users expect inside areas such as:

  • 学术的教室
  • 行政大楼
  • 自助餐厅
  • 宿舍
  • 演讲大厅
  • 学生中心

阅读更多

因此, a capable WiFi standard is needed to properly support the growing use of mobile devices throughout campus.

DO:

  1. 学习如何连接和断开校园WiFi
  2. 学习WiFi问题的基本故障排除
  3. Register your wireless devices with OIT so you can connect them to the school network
  4. 查看电子邮件,了解计划中的停电情况

别: 

  1. 不要打开来历不明的邮件. 防火墙并不能保护一切. 
  2. 很多诈骗电子邮件最终进入你的收件箱. Especially textbook scams, fake internship opportunities, or get-rich-quick scams.
  3. 不要回复这些邮件. Whenever possible, connect your desktop computer or laptop to wired internet. 你会发现它更快.

使用校园WiFi安全吗?
Public networks are unsecured, meaning your devices are vulnerable to a malware attack. This could leave you with damaged operating systems or open you up to data theft. 然而, 如果你采取正确的预防措施并使用正确的工具, it's easy to stay safe and search the internet using campus Wi-Fi.

WiFi的一些好处:

  • 给学生更广泛的学习方式
  • 创造一个真实的环境
  • 帮助学生培养团队合作能力
  • 使课堂作业易于获取
  • 帮助学生更快地学习

    
  

太阳城官网 资讯科技署 (OIT) is embarking on an Information Technology infrastructure upgrade this Spring and Summer. The project includes upgrading the Campus Technology Infrastructure, which will include replacement of network switches and routers in the Data Center, 行政大楼, 学生宿舍. 

The upgrades are expected to improve the availability of Tuskegee networks and computing platforms. 

We will create a project status site to keep you updated on the status of our progress and wiil have more 详情如下.

阅读更多

校园项目:

网络基础设施:
太阳城官网 is embarking on an IT infrastructure upgrade this Spring/Summer. The project includes upgrading the Campus Technology Infrastructure, which will include replacement of network switches and routers in the Data Center, 行政大楼, 学生宿舍. The upgrades are expected to improve the availability of Tuskegee networks and computing platform. We will create a project site to keep you updated on the status of our progress with more
详情如下.
 
同事:
The IT department wants to thank all the faculty and staff who were engaged in the thorough testing of the new Colleague cloud platform. With the exception of minor issues this project was a big success! 然而,现代化工程的工作还没有完成. 我们将就即将开展的项目分享信息. Remember to remove your old bookmarks and set new bookmarks for accessing the new Colleague platform.

黑板:
Technical and knowledge support for Blackboard is now available 24/7, 365天通过远程帮助台服务, 学生和教师都可以使用. 请致电1-844-788-9892寻求帮助. 此帮助台服务有两种实现. 第一个是Tier 0,包括:

  • 登录问题
  • 把一门课程复制给另一名教师.
  • 发布/查看最终成绩.
  • 在移动设备上访问Blackboard
  • 文件共享
  • 协助使用网络会议工具 

 
有用资源的链接:

    
    

学生电脑室


计算机实验室

The OIT provides access to two general student computer labs on campus:

  • 生物伦理学计算机实验室 (约翰. 肯尼大厅,70-128室)
    • 营业时间:上午8:30.m. 到下午4:30.m. M-F
  • 汤普金斯霍尔计算机实验室 (汤普金斯大厅402室)
    • 营业时间:上午8:30.m. 到晚上9点.m. M-F

The Main Library also provides access to a general student computer lab:

  • 图书馆电脑室 (福特汽车公司图书馆三楼)
    • 营业时间:上午8时.m. 到下午4:15.m. M-F (见图书馆秋季办公时间安排)

公告:


扩音器图标大学 电话号码簿 又重新上线了!! 只有部门号码可供公众查阅. In order to access the Directory, your TU login credentials are needed. 链接是 http://directory.sevnjoen.net. 如果您的信息有误,请与我们联系 helpdesk@太阳城官网.edu.

扩音器图标截至2021年7月31日,太阳城官网 商务Skype 呼叫和聊天功能将不再可用!! All users will need to transition to 微软团队 to utilize calling and 闲谈,聊天 features.